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FAQ

"I am truly grateful to PolicePrep, your site has been a great help!"
G. Immlet - Victoria

Questions about the Website

How do I access the site?
When can I use the site?
What tests do you have?
How many tests do you have?
What other material is included?
Are the tests timed?
How many questions do you have?
Are the tests random?
Are the tests available in other languages?
What is your success rate for your students?
Iíve forgotten my login, how can I get access to the site?
Can I print the material?
Is the material US / UK / Canada / Australia specific?

Sign Up / Payment Questions

How much are your services?
Are there any other packages available?
Are there any recurring fees or hidden costs?
Is payment safe over the Internet?
How long will it take to get access to the site?
Is there any other method to sign up?
Iím a past member, how can I renew my account?
Iím having difficulty signing up, how do I do it?

Preparation / Application Questions

What work or education experience is required?
How long should I give myself to prepare?
Iím having difficulty with a certain section, how should I prepare more?
Do I need volunteer work to become a police officer?
Does a military background help?
Do I need a police foundations degree?
What is the passing mark for the entrance exam?
I would like to prepare for my fitness test, does your site help?
How does the hiring process work?
Should I contact the recruiting department for more information?

Money Back Guarantee Questions

Is it true you offer refunds if candidates are unsuccessful in the tests?
I failed my test, how do I apply for a refund?

Book Questions

Do you have books available?
I have a book, how do I get more access to tests?

Technical Support Questions

Iím having difficulty signing up, how do I do it?
Iíve forgotten my login, how can I get access to the site?
I'm using a Mac, is there anything I need to do to make sure the site works?
There seems to be an issue with the timer not working, what can I do?
I get an error message when I do a test, what should I do?
My computer got disconnected from the Internet while I was half way through a test, what can I do?


"I've passed the Police Exam! I hope the medical goes well. Thank you PolicePrep!!!"
K. Richards - Victoria

How do I access the site?
You can immediately access the site material by simply clicking ďSign UpĒ, filling in your information and making the payment. You will get instant access to the material. Once you are signed up, simply click login, enter your User ID and Password and you can access the material.

When can I use the site?
You can access the site 24 hours a day, 365 days a year.

What tests do you have?
We customize our tests very specifically to police service entrance exams. By clicking either the sign up or the tour button, you can select the region you are interested, and a list of tests that we offer will be displayed. There are also sample tests in our ďTourĒ that you can access to see what we offer.

How many tests do you have?
We have 5 or more tests for each type of exam that we offer. When you sign up, you will get access to these and many more tests.

What other material is included?
We offer teaching material for all of the subjects involved in the testing, help with Interviewing, Resumes, Psychological Tests, Fitness Tests and much more. Our goal is to provide enough material to help you through every stage of the testing and application process.

Are the tests timed?
Yes, our tests attempt to simulate the conditions of the actual police entrance exams and will be timed.

How many questions do you have?
We have a database of over 40,000 questions with which we build our practice exams.

Are the tests random?
Our tests are specifically designed for the entrance tests of the police services. We do not randomly throw questions together, as each test is deliberately prepared. That is why we provide such a large number of tests. There are some random practice tests that are used with some of the testing. Check out the information on the testing when you sign up.

Are the tests available in other languages? No. At this time we only provide tests in English.

What is your success rate for your students?
Due to the success of our students we stand behind our product with a full money back guarantee (check conditions). If you are unsuccessful we will extend your membership, or if you are choosing not to continue with your dream, we will refund your money in full. Less than 2% of our client base report failures.

Iíve forgotten my login, how can I get access to the site?
If you are unsuccessful logging in, simply click the link:

Forgot Your Password?

and enter the email address you used to sign up to the site. Your information will be sent to you by email.

Can I print the material?
Our material runs off of a database, and is not very print friendly. There are books available in major retailers such as "The Comprehensive Guide to Canadian Police Officer Exams" and "The Comprehensive Guide to Australian Police Officer Exams".

Is the material US / UK / Canada / Australia specific?
Yes, we customize our material for each region and for each test. You should expect exams designed specifically for the test you plan on writing. Occassionally we experience errors with incorrect questions being accessed. If you see an issue, please notify us and we can correct it immediately. We have contacts in each location that we use to continually update material as required.



How much are your services?
To find out our pricing, simply click the "Sign Up" button and select the region that you are interested in. The price will be displayed there.

Are there any other packages available?
All of our packages are displayed when you click the "Sign Up" button. We do not offer any other packages that are not displayed there.

Are there any recurring fees or hidden costs?
No. We only charge you once for our service, and there will be no recurring cost, or additional charge. We use a secure payment engine and do not keep any credit card information.

Is payment safe over the Internet?
Yes. We have processed thousands of clients, and have never had any issues with payment problems. We are easily reachable in the event something were to happen.

How long will it take to get access to the site?
When you register online, you will get instant access to the material.

Is there any other method to sign up?
You can register over the phone, or send a money order. Please contact us by phone or email for further details.

Iím a past member, how can I renew my account?
Please contact us by phone or email if you are interested in renewing your account. You will receive a 50% discount.

Iím having difficulty signing up, how do I do it?
First click the "Sign Up" button and select the program you are after. When entering your information, make sure you do not use any symbols such as dashes, hyphens, or apostophes in any of the fields. Do not start your User Id with a number. After you click "Create Login" if there is already someone using that ID, you will have to select another one. If you still have difficulties, give us a call.

"I really appreciate all the help.  Great site, well worth the money!"
R. Rathbone - Victoria

What work experience or education is required?
Police Services are after a very diverse group of individuals. The basic requirements are a high school education, but because it is such a competitive field, post-secondary education is extremely valuable. Police will consider applicants from a wide range of ages and from almost any professional background. It is important to have a strong work record, a history of volunteer work, and a committment to community.

How long should I give myself to prepare?
Everyone is different, and the preparation times differ depending on education, experience and skill. Applying for a position can take up to or longer than a year. If you are preparing for an exam, it is best to give yourself at least a month to ensure that you are familiar with the material and environmnet. If you are pressed for time, you will just have to put more effort in each night.

Iím having difficulty with a certain section, how should I prepare more?
Most of the material should not be new, but you may just be out of practice. Continue working through as many questions as you can. You should even ignore the timer on the tests and try and answer each question. If you run out of time, you can restart the test afterward. The more effort you put in, and the more practice, the more likely you will pass the exam.

Do I need volunteer work to become a police officer?
Anything you can do to make you more competitive than other applicants will help your chances of being hired. Volunteer work is very important, especially in areas of mentorship, coaching or other areas of responsibility.

Does a military background help?
A strong military background would be very beneficial to your application. It is not necessary, but it would be an asset.

Do I need a police foundations degree?
Having a Police Foundations degree or diploma is not necessary. Some recruiters prefer them, others do not. Police Services want a diverse group of officers, and will take people from a large number of backgrounds. When choosing your education path, it is best to select courses that you find interesting. By doing this, it is more likely that you will successfully finish the programs and have stronger marks.

What is the passing mark for the entrance exam?
Police services and testing agencies typically do not disclose passing marks for their exams. We find that students who are scoring in the mid to high 70% range (75% +) are very successful with the police exams.

I would like to prepare for my fitness test, does your site help?
We have a great deal of information including work out schedules, exercises routines and exercise descriptions on our site. You will obviously have to put the work in, but our material can help prepare you.

How does the hiring process work?
For more information on the general hiring process used by most police services around the world you can click here.

Should I contact the recruiting department for more information?
It is a good idea to go and speak to a recruiting officer before you apply to get information and suggestions. They are there to help you. Once you have applied, you must realize it may take a long time to process your application. It is ok to call if you have a specific relevant question, or if you have not heard back in a long time after a stage. I would strongly advise to ask them when to follow up a the end of the conversation. If you call too often, all you will do is annoy the recruiting officers.


Is it true you offer refunds if candidates are unsuccessful in the tests?
Yes! We are so confident in our product that we will refund your money in full if you are unsuccessful with one of your police exams. Click on the Money Back Guarantee Link for conditions. If you wish to continue preparing, we are more than happy to extend your membership in lieu of the refund. We will do anything we can to help you get hired.

I failed my test, how do I apply for a refund?
You will have to scan your results and email them to us. We will review your account to ensure that you are in compliance with the terms and conditions of the Money Back Guarantee. If you are, then we will refund the card that made the purchase.

Do you have books available?
Yes! We have published books available in Australia and Canada which are available at major retailers. We do not distribute books ourselves. The books are called "The Comprehensive Guide to Canadian Police Officer Exams" and "The Comprehensive Guide to Australian Police Officer Exams"

I have a book, how do I get more access to tests?
To register for our website, simply click the sign up button, fill in your information and make the payment. There is a code that is available in the book that will give you a discount. You must type this code into the "Referral COde" section on the sign up page.

Iím having difficulty signing up, how do I do it?
First click the "Sign Up" button and select the program you are after. When entering your information, make sure you do not use any symbols such as dashes, hyphens, or apostophes in any of the fields. Do not start your User Id with a number. After you click "Create Login" if there is already someone using that ID, you will have to select another one. If you still have difficulties, give us a call.

Iíve forgotten my login, how can I get access to the site?
If you are unsuccessful logging in, simply click the link:

Forgot Your Password?

and enter the email address you used to sign up to the site. Your information will be sent to you by email. If you still can't get access to the site, email us with what you think is your User ID as well as the email address you used to create your account. We monitor login requests 365 days a year. Info@policeprep.com

I'm using a Mac, is there anything I need to do to make sure the site works?
We recommend that you use the Opera browser for optimal performance of the website.

There seems to be an issue with the timer not working, what can I do?
The timer needs java script enabled to work. We are working on some upgrades so the timer will work across different web browsers. If you can't enable java script, have a stop watch or clock handy when taking the tests. To enable Javascript in Internet Explorer (7.0) browser:
1) Open your browser.
2) Click on Tools button (it is located in the upper right part of the screen)
3) Select Internet Options.
4) Click on Security tab.
5) Click on Custom Level.
6) Scroll down until you see section labeled Active Scripting.
7) Select Enable and click OK.
8) Click OK to save changes.
9) Confirm Yes and click OK.
10) Close and restart the browser.

I get an error message when I do a test, what should I do?
Here are a couple of things you can do to ensure your system is optimized for our site:

1. Disable any firewall or internet security applications when attempting a practice test.
2. Ensure your browser security setting is set to Medium-Low
3. Clear browser cache.

Item 2: To change the browser security levels

In Microsoft Internet Explorer, go to the Tools menu and click Internet Options.

1) At the top of the Security tab, you'll see a list of the Web content zones. You need only verify and change the settings for the Internet and Local intranet zones.

2) To modify the Internet zone, select the Internet icon at the top of the window. Then, click the Default Level button. Medium security should be selected, and a description of the security level appears in the window. Note: If Medium security is not selected as the default, use the slider to set the security level to Medium.

3) To modify the Local intranet zone, select Local intranet icon at the top of the window. Then, click the Default Level button. The Medium-low security should be selected, and a description of the security level appears in the window. Note: If Medium-low security is not selected as the default, use the slider to set the security level to Medium-low.

4) Click the OK button.

Item 3: Clear browser cache


1) Clear the cache in your browser Ė follow the instructions for your browser in this link - http://support.lexisnexis.com/lexiscom/record.asp?ArticleID=wg_cache

After completing the above steps please restart your browser and try the practice test again.

If you continue having technical difficulties with the site, to help us diagnose the problem can you please try the following:

1. Open a new browser and enter our complete URL (www.policeprep.com/australia) into the address bar. (Don't select a bookmark or any other saved page to navigate to the site)

2. Once you arrive at the homepage I'd like you to try our sample exam that is available to the public. Do not login to your account. To get to the sample test you will need to first select the 'Tour' link on the left of the homepage; then select 'Sample Questions'; then select the first sample exam (Victoria). This is a quick sample exam.

3. If the sample exam works, login to your account and try one of the practice exams.

Please do not hesitate to contact us if this problem persists.

My computer got disconnected from the Internet while I was half way through a test, what can I do?
You should be able to log back into the site and continue the test from where you lost the connection. Our system is designed to keep track of your test and allow you to continue if there is an Internet disconnection.


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