Frequently Asked Questions

You can immediately access the site material by simply clicking "Get Started", filling in your information and making the payment. You will get instant access to the material. Once you are signed up, simply click Login, enter your User ID and Password and you can access the material.

You can access the site 24 hours a day, 365 days a year.

To find out our pricing, simply click the "Get Started" button and select the region that you are interested in. The price will be displayed there.

No. We only charge you once for our service, and there will be no recurring cost or additional charge. We use a secure payment engine and do not keep any credit card information.

Yes. We have processed thousands of clients and have never had any issues with payment problems. We are easily reachable in the event something were to happen.

All of our packages are displayed when you click the "Get Started" button. We do not offer any other packages that are not displayed there.

You can register over the phone, or send a money order. Please contact us by phone or email for further details.

Please contact us by phone or email if you are interested in renewing your account. You will receive a 50% discount.

We have 5 or more tests for each type of exam that we offer. When you sign up, you will get access to these and many more tests. We customize our tests very specifically to police service entrance exams.

We have a database of over 40,000 questions with which we build our practice exams.

We offer teaching material for all of the subjects involved in the testing, help with Interviewing, Resumes, Psychological Tests, Fitness Tests and much more. Our goal is to provide enough material to help you through every stage of the testing and application process.

Yes, our tests attempt to simulate the conditions of the actual police entrance exams and will be timed.

Our tests are specifically designed for the entrance tests of the police services. We do not randomly throw questions together, as each test is deliberately prepared. That is why we provide such a large number of tests.

Yes, we customize our material for each region and for each test. You should expect exams designed specifically for the test you plan on writing. We have contacts in each location that we use to continually update material as required.

No. At this time we only provide tests in English.

We stand behind our product with a full money back guarantee. If you are unsuccessful we will extend your membership, or refund your money in full. Less than 2% of our client base report failures.

Our material runs off of a database and is not very print friendly. There are books available in major retailers such as "The Comprehensive Guide to Canadian Police Officer Exams" and "The Comprehensive Guide to Australian Police Officer Exams".

Police Services are after a very diverse group of individuals. The basic requirements are a high school education, but because it is such a competitive field, post-secondary education is extremely valuable. Police will consider applicants from a wide range of ages and from almost any professional background. It is important to have a strong work record, a history of volunteer work, and a commitment to community.

Everyone is different, and the preparation times differ depending on education, experience and skill. If you are preparing for an exam, it is best to give yourself at least a month to ensure that you are familiar with the material and environment. If you are pressed for time, you will just have to put more effort in each night.

Most of the material should not be new, but you may just be out of practice. Continue working through as many questions as you can. You should even ignore the timer on the tests and try to answer each question. The more effort you put in and the more practice, the more likely you will pass the exam.

Anything you can do to make you more competitive than other applicants will help your chances of being hired. Volunteer work is very important, especially in areas of mentorship, coaching or other areas of responsibility.

A strong military background would be very beneficial to your application. It is not necessary, but it would be an asset.

Having a Police Foundations degree or diploma is not necessary. Some recruiters prefer them, others do not. Police Services want a diverse group of officers and will take people from a large number of backgrounds. When choosing your education path, it is best to select courses that you find interesting.

Police services and testing agencies typically do not disclose passing marks for their exams. We find that students who are scoring in the mid to high 70% range (75%+) are very successful with the police exams.

We have a great deal of information including workout schedules, exercise routines and exercise descriptions on our site. You will obviously have to put the work in, but our material can help prepare you.

It is a good idea to go and speak to a recruiting officer before you apply to get information and suggestions. They are there to help you. Once you have applied, you must realize it may take a long time to process your application. Ask them when to follow up at the end of the conversation.

Please contact us by phone or email to register for the Mock Interview.

Yes! We are so confident in our product that we will refund your money in full if you are unsuccessful with one of your police exams. See our Money Back Guarantee page for conditions. If you wish to continue preparing, we are more than happy to extend your membership in lieu of the refund.

You will have to scan your results and email them to us at info@policeprep.com. We will review your account to ensure that you are in compliance with the terms and conditions of the Money Back Guarantee. If you are, then we will refund the card that made the purchase.

Yes! We have published books available in Australia and Canada which are available at major retailers. The books are called "The Comprehensive Guide to Canadian Police Officer Exams" and "The Comprehensive Guide to Australian Police Officer Exams".

To register for our website, simply click the Get Started button, fill in your information and make the payment. There is a code available in the book that will give you a discount. You must type this code into the "Referral Code" section on the sign up page.

Simply click the Forgot Your Password? link and enter the email address you used to sign up. Your information will be sent to you by email. If you still can't get access, email us at info@policeprep.com with your User ID and email address. We monitor login requests 365 days a year.

Click the "Get Started" button and select the program you are after. When entering your information, make sure you do not use any symbols such as dashes, hyphens, or apostrophes in any of the fields. Do not start your User ID with a number. If there is already someone using that ID, you will have to select another one. If you still have difficulties, give us a call.

We recommend using Google Chrome or Safari for optimal performance of the website.

Try using Google Chrome or Safari, clear your browser cache, and disable any firewall or internet security applications when attempting a practice test. If the problem persists, please do not hesitate to contact us.

You should be able to log back into the site and continue the test from where you lost the connection. Our system is designed to keep track of your test and allow you to continue if there is an Internet disconnection.